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Purchase, sale, exchange of cryptocurrencies and tokens
This direction is processed by the operator in manual mode. Requests are accepted round the clock.
Requests are processed and funds are sent from 9 am to 5 pm GMT +2 every day, except Saturday and Sunday.
On average requests related to money transfer systems are processed on weekdays within 1-5 hours, provided that the transfer is made by 1 pm. If the transfer is made at 1 pm or later the request will be processed and funds will be sent on the next business day. All transfers made on Saturday and Sunday will be processed on Monday.
It takes from 30 minutes to 24 hours to credit funds sent using a bank card to accounts. Wire transfers take an average of 1 to 5 days. Delays are only possible for reasons dependent on the issuing bank.
As for transactions with cryptocurrencies and tokens, processing of requests starts from the moment of funds actual transfer to the account of the exchange service.
As for transactions with cryptocurrencies and tokens carried out through money transfer systems, the exchange rate and the time of request execution are recorded at the moment of funds receipt by the exchange service employees.
For the purposes of transactions with cryptocurrencies and other payment systems, the exchange rate is recorded at the moment of funds crediting to the accounts of the exchange service.
The exchange service uses European time GMT + 2.